Last updated: April 1, 2026

Introduction

This Privacy Policy explains how First IAS Institute ("First IAS", "we", "our", or "us") collects, uses, stores, and protects personal information when you use our mobile application, website, and related educational services for UPSC and Civil Services preparation.

Information We Collect

Information You Provide

We may collect information that you provide directly, including your name, email address, mobile number, city, exam details, and any messages or documents you submit through admission, enquiry, counseling, or support forms.

If you purchase courses or test series, payment-related details may be processed through secure third-party payment partners. We do not store complete card or banking credentials on our servers.

Automatically Collected Information

When you use our app or website, we may collect technical information such as device model, OS version, app version, IP address, pages/screens visited, session activity, and crash/error logs for analytics, stability, and security purposes.

How We Use Information

We use personal information to provide classes and app features, respond to support requests, share academic updates, process enrollments, improve user experience, and prevent misuse or fraud.

Third-Party Services

We may use trusted third-party providers (such as hosting, analytics, communication, and payment services) to operate our platform. These providers process information only for authorized purposes.

Data Retention and Security

We retain personal data only for as long as needed for educational, legal, accounting, and operational requirements. We use reasonable administrative and technical safeguards to protect data; however, no system is fully immune from risk.

Children's Privacy

Our services are intended for students and aspirants. If we learn that personal data has been collected in violation of applicable law, we will take reasonable steps to delete such data.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us. You may also request account deletion through our dedicated page: Account Deletion Request.

Policy Updates

We may update this policy from time to time. Changes become effective when posted on this page.

Contact Us

For any privacy-related questions, please contact:
Email: firstiasofficial@gmail.com
Phone: +91-9990228268, +91-9990228245
Support Page: Support & Assistance
Terms Page: Terms & Conditions