FIRST IAS INSTITUTE is committed to addressing genuine student and stakeholder concerns in a fair and timely manner. Please use the channels below based on the nature of your request.

Day-to-day Helpline (not the Grievance Officer)

For batch timings, counselling appointments, fee receipts, mock tests, and routine academic queries, please use the Institute helpline:

• Phone: 9990228268 / 9990228245
• Email: firstiasofficial@gmail.com

How to Submit a Formal Grievance

• Write to the Grievance Officer at ashishtayal2022@gmail.com
• Include your full name, registered mobile/email, branch (Delhi / Gurgaon / Online), and enrolment details
• Describe the issue clearly with relevant dates and supporting facts
• Use a clear subject line, e.g. “Grievance – [Your Name] – [Topic]”

Expected Timelines

We aim to acknowledge formal grievances within a reasonable working period and to provide a considered response after internal review. Complex matters may require additional time for verification.

Related Policies

Please also review our Refund Policy, Terms and Conditions, and Privacy Policy.