FIRST IAS INSTITUTE is committed to addressing genuine student and stakeholder concerns in a fair and timely manner. Please use the channels below based on the nature of your request.

Day-to-day Helpline (not the Grievance Officer)

For batch timings, counselling appointments, fee receipts, mock tests, and routine academic queries, please use the Institute helpline:

• Phone: 9990228268 / 9990228245
• Email: firstiasofficial@gmail.com

How to Submit a Formal Grievance

• Write to the Grievance Officer at ashishtayal2022@gmail.com
• Include your full name, registered mobile/email, branch (Delhi / Gurgaon / Online), and enrolment details
• Describe the issue clearly with relevant dates and supporting facts
• Use a clear subject line, e.g. “Grievance – [Your Name] – [Topic]”

Expected Timelines

We aim to acknowledge formal grievances within a reasonable working period and to provide a considered response after internal review. Complex matters may require additional time for verification.

Related Policies

Please also review our Refund Policy, Terms and Conditions, Correction Policy, Disclaimer, Legal Jurisdiction, and Privacy Policy.